Keys to Successful Outsourcing

The key elements for success of a project are best laid during the stages leading up to the signing of a Service Level Agreement. A strong, proven client-vendor engagement model is the foundation for a successful offshore experience. Projects that are successfully deployed are those that incorporate the following best practices:

Ongoing Project Communication

Clients need to be kept well informed about the progress of their project(s) at regular intervals. Therefore it is essential that a communication plan should be established at the onset of any project. Communication plans must include the tools to facilitate clear, unhindered one-on-one interaction, as well as an exhaustive array of project-related documentation geared for various key project stakeholders.

Well-defined Criteria & Objectives

The objectives of outsourcing must be quantifiable and must be established as criteria right at the start of the contract. This way our clients can compare performance with the pre-established objective, therefore clarifying the benefits of outsourcing. We also have systems and processes to ensure minimal discrepancies in your expectations.

A Transparent Development Process

Our project development cycle is designed so that each deliverable, phase and milestone is clearly defined. This allows you to evaluate and approve each deliverable and stage of the project before moving further. This also ensures total transparency during the project development cycle, again minimizing unexpected ISSUES. Deliverables at each milestone may include:

• Analysis & Documentation
• Design/Prototypes
• Development and Internal Testing
  
• User Acceptance Testing
• Final Deployment

Effective Risk Management

Risk management demands clear and frequent communication with processes being defined upfront, mitigation options in place and documentation being concise and accurate.

Good IT Governance

Clarity of roles and responsibilities within a project are given top priority during the negotiation and contracting phase of an outsourcing deal. By focusing on governance in the initial stages of the relationship, both parties can do a better job of setting expectations, helping to ensure project success.

Consistent & Reliable Project Management

Good project management is vital to the successful completion of any project - large or small. Effective and strong project management ensures that projects on time and within budget, without compromising quality targets. Our team of Project managers uses proven project management tools, allowing for effective on on-the-mark Cost Estimating and Management, Project Controls, Deployment Management and Project Reviews.